These challenges are met by the Long-Term Care Ombudsist Program in Alameda County through offering a person to report complaints as a confidential service.
There is no other purpose than to look for complaints and assist with problems of people living in nursing homes.
They act for the main purpose of promoting and protecting the rights of the elderly people.
What Does the Alameda County Ombudsman Offer?
Complaint Investigation The Ombudsman becomes involved in complaints which are made by residents themselves,
next of kin or even the employees of the LTCFs. They address issues like:
- Physical abuse or neglect
- Financial exploitation
- Inadequate medical care
Privacy: Physical and Decisional – wrong doings specifically associated with Infamous Rights.
Autonomy and Dignity: Wrong doings entirely connected with the civil rights of inhabitants.
Advocacy and Resolution Once the complaint has been lodged the ideal ombudsman will proceed to advance the case of the resident.
They strive to find resolutions by:
- Interview with the residents and the staff
- Thus, the interaction of the facility to rectify the issue
- Securing that proper measures together with policies are adopted
Long Term Care Facilities On the basis of complaints alone, the Ombudsman investigates; however,
the Ombudsman also conducts periodic checks to assess compliance with state and federal facility laws.
The staff pays normal courtesy calls to assess situations and interact with individuals occupying the premises.
Education and Outreach The program is not only an effort in complaint handling.
They also provide information to the residents and their families on their various rights as well as how to fight for them.
This proactive approach informs people the ways by which they can be assured they received the best treatment ever.
How Can A Grateful Resident Submit A Complaint And File An Appeal?
Helping us reach out to the Alameda County Long-Term Care Ombudsman is easy and the situation we report is kept confidential.
You can file complaints or simply ask for advice in several ways:
By Phone: You can call the program directly on (510) 638-6878 in case you keep concern or may have question.
Online: Go to Ombudsman’s website for more information or better still use his email.
In-Person Visits: The Ombudsman staff is permitted to visit care facilities and speak with the residents or families of the residents, individually.
But, what happens after contacting the ombudsman?
Once a complaint is made, the Ombudsman will take the following steps:
Investigation: First, a preliminary assessment of the case is made, interviewing the resident directly, as well as members of staff and relatives, if any, of the examined individual.
Action Plan: If a problem is found out, the Ombudsman will then try to resolve the issue together with the facility of the concerned resident.
Follow-Up: The Ombudsman then follows up until the justice for the issue is provided, inclusive of the protection of the rights of a resident.
The number of documented incidents in Alameda County LTCO throughout the impact period is as following.
Namely, this service has provided whole some improvements to the lives of elderly residents in long term care. Here’s how:
Empowerment: The programme provides riders and their families the confidence to report when something is amiss since they know they will not be dismissed.
Accountability: An organization wants to know that at least some part of its operations is being observed in order to help it adhere to the rules more closely and provide a better quality of service.
Legal Action: When there are reports of abuse or neglect that fall within the most extreme, the Ombudsman can get in touch with the legal departments to ensure the facility is penalized.