Jay is a Regional Supervisor for Ombudsman Services of Contra Costa County, Jay is responsible for central county (Martinez, Concord and Pleasant hill) she ensures resident rights and quality of care with in long-term care facilities.
Prior to her role with Ombudsman services, Jay was a Supervisor for four years with the Institute on Aging located in San Francisco, ensuring aging adults stay in the community by receiving quality care with in their home. Jay’s career path was inspired by her great grandmother who lived within her home until she was 98 years old. Ms. Carter received her degree in Allied Health Science, along with other certifications and is still actively pursuing educational goals. When she is not in the field advocating for residents, you can catch her spending time with her grandmother and raising her niece