The second main step is to gather all the available information Once you have outlined your problem area. Evidence can include:
- Photograph(s) or a video (Where allowed).
- September 11 The authors received an email from MHA welcoming them to the project /The authors engaged in a discussion with facility staff
- A timeline of events
- Affidavits from the resident wherever possible In the event the resident is not able to give evidence the other witnesses
- It also strengthens your complaint as well as the Ombudsman gains a clear picture of the problem of concern.
Step 3: Meet the Alameda County Ombudsman
There are a few ways to contact the Alameda County Ombudsman to file a complaint:
Phone: It is always possible to call the Ombudsman office at (510) 638-6878 and talk to an advocate on the phone. This is mostly the fastest way one can seek help.
Online: The complaint may be lodged personally to the Ombudsman on the physical address or via the internet by filling a complaint form found on the Ombudsman’s website. Make sure that you cover every bit of information about the issue at hand.
In-Person: There is an option to request an onsite investigation by the Ombudsman of the facility, if the situation is rather urgent.
Step 4: Explain the Situation
When submitting the complaint you don’t need to be vague as much as possible. Include all relevant details, such as:
The name of the facility
The nature of the complaint
Who was involved
If they have tried to address the problem internally before, what they did and the results they got out of it.
This can be due to the fact that the more information is given to the Ombudsman, better of an understanding he or she is going to have about such problems.
Step 5: Investigation Process
Here’s what you can expect:
Confidentiality: Your complaint will be treated as a strict confidential affair in the event that you do not allow the Ombudsman to reveal your detailed complaint to the particular facility or any other concerned and authorized authorities.
On-Site Visits: If required the Ombudsman will pay an unscheduled visit to the facility in an endeavour to see first-hand the environment where the staff operates and interact with the staff personally.
Resident Involvement: If that is possible the resident will have to be involved in the investigation process so that his or her rights are not violated.
Step 6: Resolution
It is for the Ombudsman to reverse the mistake and deal with the facility concerning the matter. This can include:
Modifying care plans for the resident
Enhancing the integrity of practices in that facility
State as well as federal regulations have to be followed
In more serious cases the Ombudsman may call on legal agencies if abuse or criminality is suspected.