Skip links

In the News

Thank you, McKnight’s Long-Term Care News, for sharing coverage of the House Health Subcommittee hearing! Each testimony was critical to examine the impact of COVID-19 on long-term care residents and facilities and where we go from here. Congratulations, Nicole! >>

“Nicole Howell, executive director for Ombudsman Services of Contra Costa Inc., said ‘COVID-19 attacks vulnerable citizens through holes in U.S. safety net services.'” Read more from ThinkAdvisor on paying for long-term care, the impacts of COVID-19 more from the House Ways and Means Health Subcommittee supporting the argument. >>

Thank you, to the Mercury News for writing this story featuring our Executive Director Nicole Howell, and amplifying the voices of our senior community. The impacts of this pandemic have forever changed long-term care and the elder care industry. We will continue to fight for older adults everywhere and speak out on the systemic and policy changes that need to happen now. Read More >> 

These numbers are alarming! As our Executive Director, Nicole Howell, mentions in the article – there is an overwhelming need to improve regulation and oversight in skilled nursing facilities as this pandemic continues to impact our seniors and care staff. Find out more. >>

NBC Bay Area News Alert: Nursing Homes and the Coronavirus Outbreak
As our Executive Director discussed in this interview, facilities are taking the outbreak seriously, but we agree this is a hardship for families, staff, and residents. Facilities should work with residents to find creative ways to maintain connections with the outside community via Skype, zoom, facetime, phone, etc. Watch this interview for more. >>

NBC Bay Area Investigative Report: As we all know, our seniors and elderly are most at risk for contracting COVID-19 and many are isolated in long-term care facilities throughout the state. While stricter visitation policies are in place there are still things residents and families can do to maintain connection and ensure a loved one is receiving the care they need. Watch this video now! >> 

We know that seniors and older dependent adults have been struggling since the rapid outbreak of COVID-19, but the bigger picture isn’t clear. Thank you to The Independent for covering Senator Glazer’s Town Hall. Our Executive Director, Nicole Howell, among other panelists, shares some very interesting insights into what’s actually going on in our senior communities today. Read More. >>

It’s so exciting to see the support for our elder community and the care staff working hard to keep them safe and protected. Thank you, NBC Bay Area, for joining us at the PPE distribution for RCFEs and ARFs in Contra Costa County. We appreciate your support! Read this story now!

If we thought that the impacts on our long-term care patients from COVID-19 were simply social isolation, we need to think again. With the threat being so severe, state regulators and patient advocates are now no longer allowed to visit either. As our Executive Director state in this article, we need the staff and residents alike to think we can and will arrive at any time. This further isolation calls for even more oversight and stronger plans in place to keep our seniors safe during this very challenging time. We can’t let patient care and needs fall through the cracks. Find out more about this story. >>

See Our Latest Video

Health Subcommittee Congressional Hearing
Examining the COVID-19 Nursing Home Crisis with Testimony From
Nicole Howell

COVID 19 and Elder Care
What You Need to Know Featuring Nicole Howell


Keep me informed.

Read Our Latest News

Clients and Supporters: Have a testimonial or story about about Ombudsman Services you’d like to share?
Contact Us and your story could show up here!

Annual Reports