Once you contact the Alameda County Ombudsman:
Investigation: The Ombudsman will commence an investigation through a visit to the care facility.
They will consult the resident, the resident’s family and the staff in order to get a feel of the situation.
Confidentiality: The information you present in your report will not be disclosed to any third party unless you give consent to do so.
Resolution: In the event that a problem is found, the Ombudsman will settle it with the concerned facility.
This might include enhancing the care, implementing safety measures or a reporting standards or proceeding to the court to evict violent persons.
4. Emergency Services
If you think a particular relative is at risk in present time the Ombudsman
Program can help calling police or Adult Protective Services to check on that person.
Sometimes, the abuse or neglect is severe, or a situation is an emergency,
and the Ombudsman might suggest seeking help from local agencies during the investigation.
FAQs
What are the most common issues the Ombudsman addresses?
The Alameda County Ombudsman typically handles cases of neglect, abuse, and resident rights violations in long-term care facilities.
Is contacting the Ombudsman confidential?
Yes, all complaints are confidential unless the person filing the complaint grants permission to share details with the care facility or others involved.
What if my complaint isn’t resolved?
If the issue cannot be resolved through Ombudsman efforts, they can guide you on the next steps, such as legal actions or more formal complaints with regulatory agencies.
Can I contact the Ombudsman on behalf of a resident?
Yes, family members, friends, or anyone who is concerned about the well-being of a long-term care resident can contact the Ombudsman.
Alameda County Long-Term Care Ombudsman Services
For those who have elderly relatives in nursing homes, assisted living or similar facilities,
families will wish to have confidence that their requirements are being met, and their individual biological rights are prevalent.
However, this is not always a reality as there are usually звіт and consequences of звіт.
Of course, concerns like neglect, abuse, or other forms of violation of rights of residents can be experienced.
That’s where the Alameda County Long-Term Care Ombudsman comes in.
Issues Encounter in Long Term Care Centers
Long-term care facilities are meant for the elderly to live safely and receive care, medical treatment and comfort.
But such factors as shortage of personnel, negligence or even maltreatment are likely to erode the confidence that families have in those institutions.
Families are always in a dilemma especially when issues come up in that they cannot afford to confront the facility themselves.
The process can be frustrating and frustrating and it may look as if no one is willing to listen or any help at all.
The two negative emotions revealed were stress in the form of emotion-al strain and feeling of helplessness.
Perhaps you were hoping to see your grandparent or aunt/uncle in a nursing home and all you see is the person abandoned, or even worse damped being abused.
You find it a problem but nobody does anything to solve it. This is upsetting, for both the resident and those who have loved ones in such a home.
The emotional side leaves you feeling helpless and unsure how to make sure your loved one gets the proper care.